Our Mission
"Our primary objective is to ensure the quality education and training of our clients, Public Safety professionals. We are proud of our ability to serve at the highest level of quality, in a timely manner, and at a reasonable price. We strive to develop long-term relationships with our host agencies, and to become true consultants to the Public Safety community. We value creativity, productivity and loyalty, and we encourage independent thinking and teamwork."
"The members of our Instructional Services Team are our strongest and most highly regarded asset. We value them, and they are well compensated for their expertise, commitment and training. We consider ourselves part of a larger Public Safety family, and will treat others as we expect to be treated by others: with care, honesty, dignity and respect."
"We trust and care for one another, and will celebrate our accomplishments as we share our mistakes - as a team. We realize that our combined sense of ethics and a good reputation are the most important qualities we can share with others. We will seek to live balanced lives in our work, love and play. We will seek to point the way toward the future in Public Safety training, as we make friends along the way."
Dave and Perrin Larton
April 5, 2005
About Us
First Contact 9-1-1 was begun by dispatchers, for dispatchers. We began the Company asking the question: 'how can we provide the very best training available?' The obvious answer was to get the best people we could find, give them the tools to be successful, and then let them show their passion for their profession through their quality instruction.
We've recruited only the best Emergency Services professionals to join our Instructional Services Team. Our Instructors have worked 'the Board' for many years, answering the same calls for help that your team been taking. We know the material, because we've lived it. We have the knowledge to give you accurate, up-to-date training, and the passion for serving that makes our presentations fun, as well as interesting.
Experience
We have Instructors that have experience as Police Officers, Firefighters, Paramedics, Tactical Dispatchers, Incident Dispatchers, Hostage Negotiators, Health Care Administrators, Tactical Medics, and FEMA Urban Search and Rescue Communications Specialists.
We’ve been to wildland fires, high-rise infernos, Multi-Casualty Incidents and to the World Trade Center. We served as Emergency Communicators during the 2002 Winter Olympic Games. We've searched for survivors during Hurricane Katrina. We’ve been through it, and we want to share our passion for teaching with you.
The Bottom Line
There’s little fluff here. No glitz...no ‘dog and pony show’ atmosphere. We'll know your team's needs when we train them, because we'll ask you first. We provide education... rather than entertainment. Just good, solid training that your team needs...and you expect.
The bottom line? A Commitment to Excellence. Professionalism. Results.
Call our Customer Care Line toll-free and let us know your needs today.