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Workers with Safety Vests

Tactical Dispatcher Class

Whether we're involved with chasing a suspect on a foot chase, setting up a perimeter, or putting together an Unified Command Post, 9-1-1 telecommunicators need to know how to best assist our responders in any tactical situation. Tactical Dispatchers can help fill that specific need in your department.  

Why take this class?

Recent events have demonstrated the need for specially trained dispatchers who are familiar with the unique aspects of a Tactical incident.  While some agencies are creating stand-alone Tactical Dispatch Teams who may respond to directly assist the Tactical Commander in the field, others recognize that all of these events start within the Dispatch Center. This course will point the way toward creating a Tactical Dispatch Team, and will assist any dispatcher in knowing what to say and do when a Tactical situation begins.

A review of the Incident Command System with an emphasis on SWAT strategy and tactics, and a discussion on all aspects of Tactical Operations are a large part of this class, along with scenarios that will put you in the middle of a simulated Tactical Dispatcher callout. We'll show you how Tactical Dispatchers can be of benefit during a hostage situation, barricaded subject, high-risk warrant arrest, and planned and dynamic events.

We’ll provide you with all of the ICS forms and documentation you’ll need for a Tactical incident, along with Standard Operating Procedures that you’ll be able to integrate into your own Agency. 

In the Dispatch Center, you'll see how Tactical Dispatch – trained telecommunicators can be a great resource person for the Incident Commander in the field. If you're the first person to pick up the phone, we'll explain what to say to suicidal / barricaded / hostage taking subjects to gain valuable information, help de-escalate the anxiety of the subject, and to better hand-off the call to your Responders, Supervisor or Hostage Negotiator. 

If your Agency elects to include Tactical Dispatchers within i ts Emergency Response Team operation, you’ll know first-hand the functions of the Tactical Commander , Entry Team, Inner/Outer Perimeter units and how to work within a Unified Command Post . What to document, when to document, and what’s needed later in court.  We’ll review actual Tactical 9-1-1 calls, and you’ll participate in a Unified Command tabletop exercise where your team will make the decisions that an Incident Commander must often make on an actual incident.

We’ll explain the functions of:

Tactical Command
Inner/Outer Perimeters
Active Listening Principles SWAT Operations
Hostage Negotiation Strategies
Command Post Tactics Tactical Medics
Gathering Intelligence Rapid Deployment
Communications Interoperability Protocol 136
Tactical Calltaking
 Rapid Treatment Protocols
Active Shooter Protocols 
Mutual Aid Operations 

How Can We Host A Class?

If you anticipate responding into the field with the Tactical Commander, we'll explain how the incident will play out, what events will occur, and what you'll need to document . Whether  you're part of an established  Tactical Dispatch Team, or just want to improve your crisis dispatching ability, this class will give you the skills needed in any crisis situation.

1 / Length of Class

16 hours  ()p person)   

2 / Prerequisites

A working knowledge of the In cident Command System is recommended.

3 / To Register, or to Host a Class
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