Meet Our First
Contact
9-1-1 Instructional Services
Team
"It's the
people that
make the dream...into a reality..." - Walt Disney
Jerry has been the Chief of Fire Company 50, Shasta County, CA Fire Department (1999-2003), the Chief of Police / Director of Emergency Management of Martinez, CA (1991-1996) and the Chief of Police of Coronado, CA (1981-1991). Jerry is no stranger to Law Enforcement, having been a Police Lieutenant / SWAT Commander with the
Jerry has designed, fabricated and staffed Mobile Incident Command Units for over 25 years. He is well versed in Tactical and Special Operations deployments.
Considered an expert in the field of PSAP Management and Supervision, Jerry holds Basic through Management POST Certificates and is a popular Police and Fire Academy Instructor. He has written five books, including three on Emergency Communications subjects and over three dozen articles in professional journals. He is the co-author of "Incident Dispatcher: A Guide for the Professional Tactical and Incident Dispatcher" (First Contact 9-1-1 Press), available through Amazon.com, or the First Contact 9-1-1 LLC website.
In his free time, Jerry raises horses on his ranch in rural Baker County, Oregon.
Captain George
Bradford from Mancos, Colorado
is a
retired fire officer with the San Jose (CA) Fire Department.
Besides working on some of the department’s
busiest engine companies, he was an instructor at several fire service
academies throughout central California. In the 1970’s he was also a
founding
member of California Fire Service Instructors, who brought live fire
extinguisher training to industrial emergency response teams through
the local
community colleges.
In the 1980’s,
George
took an administrative assignment to
assist his Communications Center with the development of an Incident
Dispatcher
(IDT) program, the design and building of a Communication van, as well
as the
certification and integration of the Incident Command System (ICS) into
his
department's organization. The resulting efforts got the department on
the way
to using a standardized scene organization that included direct command
post
support by Public Safety Dispatchers who would respond in the
department’s new
Communication Mobile Command Unit. The success of the program lead to
the
development of a Calltakers Wildland
Fire Orientation and IDT Fire Behavior and Survival segment being added
to the
curriculum used by several multi-agency
Public Safety
Dispatcher academies.
After retirement,
George wrote "Structure
Protection
in the I-Zone" (PennWell Publishing,
2001),
based on increasing situational awareness and implementing lessons
identified
in After Action reports.
 |
George has also developed a new response manual for the public - "Self-Reliance during Natural Disasters and Civil Unrest". Available through Paladin Press, the book will give you the knowledge to handle nine basic crises that typically follow a disaster, and motivate you to assist your family and neighbors should a large-scale catastrophe strike your community. While 9-1-1 professionals know what to do when disaster struikes, they frequently have not trained their loved ones in emergency procedures. Knowing in advance that your family knew what to do in an emergency will make you a better responder. A review of the book from Paladin Press, along with ordering information, can be found here. |
Jon Davis from Des
Moines, Iowa is the
Training and Operations Coordinator with the Homeland Security
Bureau of the Des Moines (IA) Police Department. Jon started in
public
safety in 1992 as a volunteer firefighter. In 1994, while still serving
as a
firefighter he began working in emergency communications. The ensuing
years saw
him serve as a Telecommunicator with the Ankeny Police Department, the
Iowa
State Patrol and the Des Moines Police Department.
He has served
as a
trainer for various communications centers for over 10 years, and has
been an
Adjunct Instructor for the
Current
duties for Jon include teaching NIMS compliance and Incident Command
System
training, coordinating on scene communications for the regional Bomb
Squad and
Metro
Special Tactics and Response Team, and developing emergency procedures
and Continuity of Operations Planning.
Dave Dooley from Aurora, Colorado
has over 33 years of
experience in emergency
communications. Dave has been a Tactical (SWAT) Dispatcher (7
years), a
Dispatch Supervisor (8 years), a Communications Center Manager (3
years), and
has been a Dispatch Communications Training Officer since 1992.
Dave has held a Fire Supervisor
Certificate since 1984 and has assisted
in the
construction of two separate Communication Centers. He is EMD
certified
through the National Academy of Emergency Medical Dispatch and is an
experienced Communications hardware technician. In May of 2006,
Dave was
promoted to Shift Supervisor with the Aurora (CO) Public Safety
Communications
Center.
Gil
Emery, Jr. from Portsmouth, New
Hampshire is the Communications Supervisor at the Portsmouth
Police Department. Gil is the Communications Supervisor at the Portsmouth Police
Department. He has over twenty years dispatch and communications
experience, of which the last eight (1999) has been supervisory.
Gil has been involved in the building of two Communication Centers for
the City of Portsmouth. He is currently Communications Coordinator for
the Seacoast Emergency Response Team, and is a member of the Portsmouth Police Department's Tactical Dispatcher
Team.
In his free time, Gil likes to spend time with his wife Karen, daughter
Kelsey, and attends various events in the
NASCAR stock car racing circuit.
Steve Frederick from Susquehanna, Pennsylvania currently serves as Susquehanna County's 9-1-1 Center Training Officer. Steve comes to us with a 27 year background in Emergency Services, including 27 years an a EMS provider, 11 years as a firefighter and rescue technician, 10 years in the private security field, 9 years as an Emergency Services Instructor, including Fire, EMS, CPR and Pennsylvania Fish & Boat Commission Water Rescue Instructor.
Steve has been with the Susquehanna County 9-1-1 Center for 12 years and has worked his way through the ranks to Training Officer. Steve is a Tactical Incident Dispatcher and in his early years in EMS worked many sporting events including New York Jets minor league football games, Harlem Globetrotter basketball events, as well as numerous other sporting events and rock concerts.
Steve's hobbies include cooking fastastic meals at home (and for his partners in the Center...), woodworking, and volunteering his time with his local fire department and the Water Rescue Team as Captain, Fire Safety Officer, Training Officer and Fire Prevention Officer.
Cathy (CJ)
Jones-Gooding from Lakewood, Colorado
is the Deputy Communications Supervisor for Littleton Fire-Rescue, in
Littleton, Colorado, with more eleven years experience in the
field. Presently, in addition to supervising the evening and
night dispatchers, she is in charge of quality assurance for fire and
medical calls and serves as the center’s training coordinator.
She designs and delivers continuing education programs for the Center,
and has spoken at several national and local emergency dispatch
conferences. Cathy has had articles published in industry trade
publications, and compiles a monthly newsletter for the dispatch center.
Cathy’s certifications include Emergency Medical Dispatcher (with
honors) and a Quality Assurance certificate, both through the National Academy of
Emergency Medical Dispatch; NIMS IS-700 and 800 through FEMA; and has
completed the Communications Center Supervisor Course through
APCO. She
is a member of APCO and NENA, and is one of three dispatchers who serve on
the department’s Critical Incident Dispatch Team.
Cathy is also a former firefighter/EMT, and serves as a commissioner on
the City of Lakewood’s Commission on
Cultural Diversity and Human Relations. She holds a Bachelors
Degree in German and Political Science, and is currently pursuing her
MBA.
Randall
Larson from San Jose,
California is a Senior Dispatcher for the San
Randall is a Founding Member of the
National Incident Dispatchers Association, the current Secretary for
the
California Fire Chiefs Association, Communications Section (Northern Division), and is one
of the state’s leading Incident Dispatch instructors. Randall has
published numerous articles in the fire service, homeland protection, and public safety
communications publications and has been the Editor of 9-1-1 Magazine
since 1995. A recipient of the 2005 Higgins and Langley Swiftwater Rescue
Media Award from the National Association of Search and Rescue, Randall
is a prolific writer in several fields of interest. He is an online music
columnist and reviewer, and has written six books on a variety of
subjects. Randall supports First Contact
Dave
Larton from Morgan Hill,
California is Coastal
Region ACS Officer for the
Communications and Information Technology Development Branch of the
Governor’s
Office of Emergency Services, State of California. Based at the
State OES
Regional Emergency Operations Center in Oakland, Dave currently manages
the
staff of a sixteen County area ranging from the Oregon border to the
Monterey
County line.
Dave has more than twenty-five years of emergency services
experience, including
thirteen as a Dispatcher/Trainer for the Gilroy, (CA) 9-1-1
Communications
Center. He was named the 1999 recipient of the Ramona Raymond
Pillar of
Excellence Training Award by the Santa Clara County Public Safety
Communications Managers Association, and was twice named the
Department's
Dispatcher of the Year.
A nine-year veteran of the Department’s Hostage Negotiation Team,
Dave served
as a Tactical Dispatcher, a certified Basic and Advanced Hostage
Negotiator and
Technical Specialist. He is a California POST certified Peer Counselor,
and has
responded throughout California as a wildland fire Incident Dispatcher
and
Communications Unit Leader. He is a certified S-258
Communications
Incident Technician (COM-T) as well as an Incident Communications
Center
Manager (INCM). He is a certified Basic Law Enforcement
Instructor with
the Texas Commission on Law Enforcement Officer Standards and Education
(TCLEOSE).
As a
Communications Specialist with California’s Urban Search & Rescue
Task
Force Three, Dave responded to the World Trade Center in September of
2001. Dave also served with the Olympic Public Safety Command at
the 2002
Olympic Winter Games in Salt Lake City, Utah. He is rated as
a
Weapons of Mass Destruction First Responder, and is a graduate of the
Federal
Department of Homeland Security’s COBRA WMD School in Anniston,
Alabama.
Dave is a Founding Member of the National Incident Dispatchers
Association, a
member of the California Association of Hostage Negotiators, NENA,
APCO, a
former Vice President of the California Fire Chiefs Association
(Communications
Section, Northern Division), the California Tactical Dispatchers
Association,
the California Association of Police Training Officers, the National
Association of Field Training Officers and the American Society of Law
Enforcement Trainers. Dave is the current Southern Regional
Vice
President for NENA's California State Chapter, CALNENA. He is the
Associate
Editor of 9-1-1 Magazine, where he
writes the popular FAST+Forward column and has been a contributing
author for Homeland Protection Professional magazine.
He is the co-author of "Incident
Dispatcher: A Guide for the Professional Tactical and Incident
Dispatcher"
(First Contact 9-1-1 Press). Dave has
been a technical consultant to the media, including script preparation
for the
‘Ally McBeal’ television show. A popular national 9-1-1
Instructor and
Trainer, Dave serves First Contact 9-1-1 as its Operations Section
Chief.
Dave achieved one of his lifelong dreams in
2006 by flying in a World
War II vintage B-17G Flying
Fortress. He
and his father-in law are currently restoring a 1931 AA Ford Stake Bed
truck.
Perrin Larton from Morgan Hill,
California has been a Manager of Medical Research for the last twelve years with a nationally known
medical biotech company. Perrin is a member of the American Association of
Tissue Banks and is a Certified Tissue Bank Specialist, and her current
medical research
includes the development of future medical treatments for Parkinson's disease,
diabetes and spinal cord
injuries. Perrin
brings to First Contact 9-1-1 a specialty in Human Resource Management, including the writing of Policy and
Procedure Manuals, HIPAA standards management in Emergency Services, and
the development of Homeland
Security - related grant
proposals. She is a frequent speaker at 9-1-1 Conferences, where
she teaches Ethics and Liability, Leadership and Management and
Disaster Preparedness classes.
An experienced Emergency
Medical Technician –
Defibrillation medic, Perrin has more than 15 years of experience in Emergency Medical Services aboard an
ambulance in San Benito and
Santa Clara County,
California. As well as being a former 9-1-1 dispatcher, Perrin is a popular
With what little free time she has, Perrin likes to cook fantastic
meals for her family, tend to her backyard collection of fragrant tree roses and
ride herd
on her ten grandchildren. She is currently writing a book on her family's genealogy. Perrin's vision originally established First Contact
9-1-1, and she currently leads the company's Instructional Services Team,
as well as serving as its
Finance/Administration Section Chief.
Paul served as a Communications Specialist assigned to Aviation Security Operations at Hill Air Force Base as a member of the Olympic Public Safety Command for the 2002 Olympic Winter Games in Salt Lake City, Utah.
A
former EMT, Paramedic & Firefighter, from 1989-1991 Paul was
an
Emergency Medical Services Specialist (EMT-D) with New York City, NY
EMS. He is currently certified as an EFD, EMD & EMD-Q by the
National Academies of Emergency Dispatch, and has extensive
experience
in EMD Quality Assurance / Quality Improvement (QA/QI). An NAED
Certified Instructor of the 40-hour Emergency Telecommunicator Course,
Paul is also a popular instructor of Telecommunicator Stress
Management. He is a frequent contributing author for 9-1-1
Magazine as
well as a popular presenter at local, state and national
conferences. Paul supports First Contact 9-1-1 as its Logistics
Section
Chief.
Don
Stabler from Manteca, California
recently retired after 36
years in emergency
communications as a Senior Dispatcher for the Contra Costa County (CA) Fire Department. Don has served
on the California Fire Chiefs
Association, Communications Section (Northern Division), for over ten years. A former Resource
Coordinator for the California Office of Emergency Services, Fire & Rescue
Branch (Region II), Don is also a Master Instructor through the State Fire
Marshal's Office, and has been the Communications Unit Leader on the California
Department of Forestry and Fire Protection (CALFIRE)
Incident Management Team Two for half a dozen years. Don is a Founding Member of the National
Incident Dispatchers Association, and has taught ICS for more than fifteen
years. He is a member of
California's FIRESCOPE
Communications Task
Force.
Don and his wife, San Jose Fire Department Senior Dispatcher Lisa Stabler, enjoying traveling together on long road trips.
Helen then joined the APCO Institute Online, where she was responsible for all its aspects, including scheduling instructors and classes, instructing courses as needed, and reviewing and updating course materials and presentation platforms. The AIO averaged 20% yearly growth under her direction. Helen also worked for JHT, Inc., in Orlando, Florida. She reviewed web-based military training material for consistency and accuracy of grammar, format, graphic design, and navigational interface while using a courseware development tool specifically developed for that purpose.
Helen also serves as Training Manager for CAUSE, Inc., a business owned by her and her husband, Bob. CAUSE, Inc. specializes in adaptive technology for the blind. She and Bob are licensed amateur radio operators and are active volunteers in their church. Helen serves First Contact 9-1-1 as Instructional Design Coordinator.
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