2013 Training and
Conference Schedule
| Date | Class | Location | Tuition | How to Register |
| May 9 |
Dispatcher
Refresher Training - Managing Crisis Callers - Customer Service - The Dispatcher's Role in Active Shooter Events |
Mason
City, Iowa |
$100 |
|
| May 9 |
Dispatcher
Refresher Training -Customer Service -Managing 9-1-1 Stress |
Spokane, Washington |
0700-1030
Customer Service 1130-1430 Crisis Callers 1530-1900 Customer Service |
Contact
Scott Jenkins: (509) 532.8959 |
| May 10 |
Dispatcher
Refresher Training -Customer Service -Managing 9-1-1 Stress |
Spokane, Washington |
0700-1030
Crisis Callers 1130-1430 Customer Service 1530-1900 Crisis Callers |
Contact
Scott Jenkins: (509) 532.8959 |
| May 14 |
Dispatcher
Refresher Training - Managing 9-1-1 Stress - Fire Communications - The Dispatcher's Role in Active Shooter Events |
Bedford, Iowa |
$100 |
|
| May 28-29 |
Incident
Dispatcher (Tactical) (Two-Day Class) |
Schertz, Texas |
$269 |
|
| June 6 |
Dispatcher
Refresher Training - Managing 9-1-1 Stress - Fire Communications - The Dispatcher's Role in Active Shooter Events |
Red
Oak, Iowa |
$100 |
|
| June 11 |
9-1-1
Ethics and Liability |
Salem, Oregon |
DPSST
Dispatcher Academy |
Contact
Marie Longworth: (541) 682.2791 |
| June 12 |
![]() Richard Behr presents: 'Under the Headset: Managing Dispatcher Stress' |
Bakersfield, California |
California
CLETS Users Group (CCUG) Quarterly Meeting Central Region |
Contact
Nan Pennock: (805) 473.5100 |
| June 13 |
Customer
Service |
Salem, Oregon |
DPSST
Dispatcher Academy |
Contact
Marie Longworth: (541) 682.2791 |
| June 17-18 |
Communications
Training Officer (Two-Day Class) |
Lufkin, Texas |
$269 |
|
| June 15-20 |
2013
National NENA Conference |
Charlotte, North Carolina |
Conference
Information |
|
| June 21 |
Dispatcher
Refresher Training - Managing 9-1-1 Stress - Fire Communications - The Dispatcher's Role in Active Shooter Events |
Red
Oak, Iowa |
$100 |
Rescheduled
for June 6th |
| June 26-27 |
Incident
Dispatcher (All Risk / All Hazard) (Two-Day Class) |
Montrose, Pennsylvania |
$269 |
|
| June 28 |
Incident
Dispatcher Scenario Day |
Montrose, Pennsylvania |
Free...If you're an Incident Dispatcher, come play with us! |
|
| August 16-21 |
2013
National APCO Conference |
Anaheim, California |
Conference
Information |
|
| August 27 |
The
Dispatcher's Role in Active Shooter Events |
Bemidji, Minnesota |
$169 |
|
| August 28 |
The
Dispatcher's Role in Active Shooter Events |
Bemidji, Minnesota |
$169 |
|
| October 16 |
Managing
9-1-1 Stress |
Pontiac, Michigan |
Oakland
9-1-1 Dispatcher Academy |
Contact
Mary Griffin: (248) 232-4220 |
| October 17 |
9-1-1
Liability and Ethics |
Pontiac, Michigan |
Oakland
9-1-1 Dispatcher Academy |
Contact
Mary Griffin: (248) 232-4220 |
| October 22 |
Handling
Suicidal/Despondent Callers |
Pontiac, Michigan |
Oakland
9-1-1 Dispatcher Academy |
Contact
Mary Griffin: (248) 232-4220 |