Training and Conference Schedule


Date Class Location Tuition  How to Register
April
29
2015 NAED Navigator Conference
'Incident Dispatcher'
Las Vegas,
Nevada
Breakout
Session
Conference
Information
May
7
Refresher Building Blocks
-Calltaking Skills
-Multitasking Skills
-Customer Service
-Team Building Workshop

Galesburg,
Illinois
Free to IL
Dispatchers!
Contact: Vicki Miller
(309) 343.9151
May
8
Refresher Building Blocks
-Active Listening Skills
-Suicidal Callers
-Conflict Management
-Active Shooter

East Peoria,
Illinois
Free to IL
Dispatchers!
Contact: Vicki Miller
(309) 343.9151
May
 18-19
Communications Training Officer
(Two Day Class)
Saint Helens,
Oregon
$279
June
17
Active Shooter:
What Dispatchers Need to Know
Norwich,
New York
$169
June
19
Active Shooter:
What Dispatchers Need to Know
Norwich,
New York
$169
June
22
Refresher Building Blocks
-Crisis Callers
-Basic Calltaking
-Multitasking Skills
-Active Shooter

Effingham,
Illinois
Free to
IL Dispatchers!
Contact: Jodi Moomaw
(217) 342.5327
June
23
Refresher Building Blocks
-Suicidal Callers
-Domestic Violence
-Stress Management
-Customer Service

Effingham,
Illinois
Free to
IL Dispatchers!
Contact: Jodi Moomaw
(217) 342.5327
June 27-
July 2
National NENA Conference
Denver,
Colorado

Conference
Information
July
6-7
Incident Dispatcher (Tactical)
(Two-Day Class)
Durham,
New Hampshire
Free to
NH Dispatchers!
Call FC911 Customer Care
(866) 613.1911
July
9-10
Incident Dispatcher (Tactical)
(Two-Day Class)
Manchester,
New Hampshire
Free to
NH Dispatchers!
Call FC911 Customer Care
(866) 613.1911
July
14
Refresher Building Blocks
-Crisis Communications
-9-1-1 Ethics and Liability
-Multitasking Skills
-Customer Service

Grayslake,
Illinois
$169
July
15
Active Shooter:
What Dispatchers Need to Know
Grayslake,
Illinois
$169
July
16
Refresher Building Blocks
-Crisis Communications
-9-1-1 Ethics and Liability
-Multitasking Skills
-Customer Service
Grayslake,
Illinois
$169
August
16-19
APCO National Conference
 and Expo
Washington,
DC

Conference
Information
October
13
Managing 9-1-1 Stress
Pontiac,
Michigan
$190.00
(SNC Module II Approved)
Contact: Mary Griffin
Oakland Police Academy
(248) 232.4220
October
14
9-1-1 Ethics and Liability
Pontiac,
Michigan
$190.00
(SNC Module II Approved)
Contact: Mary Griffin
Oakland Police Academy
(248) 232.4220
October
15
Handling the Despondent
or Suicidal Caller
Pontiac,
Michigan
$190.00
(SNC Module II Approved)
Contact: Mary Griffin
Oakland Police Academy
(248) 232.4220


...Don't see your class listed?  We have others under private contract, classes that may be already filled,
or it may not have been placed on our schedule as yet. 
Feel free to call our FC911 Customer Care Line at (866) 613.1911 if you have any questions...Thanks for asking!
 

First Contact 9-1-1, LLC
    
042415 revision



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