2008-2009 Training and Conference Schedule

Date Class Location Tuition  How to Register
August
3-7
2008 APCO International
Conference
-Suicide by COP
-Battle Tactics for
 New Supervisors
-Facebook and Thumb Drives:
Training the Next Generation
Kansas City,
Missouri
Breakout
Sessions
Conference
Information
August
6
FC911 Online:
'Customer Service
 in the Dispatch Center'
(4 week class)
$179 Call Our Customer Care Line:
(866) 613.1911 for details!
August
25-29
40-hour NAED
 Basic Telecommunicator Course
Elk River,
Minnesota
$495
August
25-27
2008 Texas NENA
 Annual Conference
-Facebook and Thumb Drives:
Training the Next Generation
-9-1-1:Text-to-Landline
Austin,
Texas
Breakout
Sessions
Conference
Information
September
3
FC911 Online:
'Customer Service
 in the Dispatch Center'
(4 week class)
$179
September
8
Crisis
Negotiations
Lake Placid,
New York
$125
September
9
Kids in Crisis:
Protecting Our Future
--
9-1-1 Ethics and Liability
Lake Placid,
New York
$125
September
9-10
Incident Dispatcher
(Tactical) (2 Day Class)
Arkansas City,
Kansas
$220
September
11
Incident Dispach
Scenario Day
Arkansas City,
Kansas
Free
Call Our Customer Care Line:
(866) 613.1911 for details!
September
15


Refresher Building Blocks:
-Customer Service
-Stress Management
-Managing Crisis Callers
-Active Shooter/IARD

West Bath,
Maine
$125
September
16

Refresher Building Blocks:
-Incident Dispatcher Overview
-Fire Communications
-Dispatchers in Disaster
-Working with the Media


West Bath,
Maine
$125
September
22-24
2008 Alaska Symposium
 for Emergency Communications
Anchorage,
Alaska
Breakout
Sessions
Conference
Information
September
27-28
Incident Dispatcher
(All Risk/All Hazard) (2 Day Class)
Montrose,
Pennsylvania
$220
September
29-30
Incident Dispatcher
(All Risk/All Hazard)
(2 Day Class)
Grand Junction,
Colorado
$220
September
29-30
Incident Dispatcher
(All Risk/All Hazard)
 (2 Day Class)
Portsmouth,
New Hampshire
$220
October
1
Incident Dispatch
Scenario Day
Grand Junction,
Colorado
Free
Call Our Customer Care Line:
(866) 613.1911 for details!
October
1
Managing Crisis Callers/
Domestic Violence
Goffstown,
New Hampshire
$125
October
2
Kids in Crisis/
Homeland Security
Goffstown,
New Hampshire
$125
October
2
Managing
Crisis Callers
Gurnee,
Illinois
$125
October
3
1-Day
Dispatch Supervisor's Workshop
Gurnee,
Illinois
$125
October
6-7
Incident Dispatcher
(All Risk/All Hazard)
 (2 Day Class)
Lake Placid,
New York
$220
October
6

Refresher Building Blocks:
-Active Listening Principles
-Dispatchers in Disaster
-Managing Crisis Callers
-School Violence

Hayward,
Wisconsin
$125
October
7

Refresher Building Blocks:
-High Risk Calls
-Domestic Violence
-Kids in Crisis
-Active Shooter/IARD

Hayward,
Wisconsin
$125
October
8-10
Communications
Training Officer
 (3 Day Class)
Pendleton,
Oregon
$249
October
14

Refresher Building Blocks:
-9-1-1 Ethics and Liability
-Homeland Security
-Active Shooter/IARD

Green Bay,
Wisconsin
$125
October
15

Refresher Building Blocks:
-9-1-1 Ethics and Liability
-Homeland Security
-Active Shooter/IARD

Green Bay,
Wisconsin
$125
October
15-17
Communications Training Officer
(3 Day Class)
Belton,
Texas
$249
October
16-17
Incident Dispatcher
(2 Day Class)
Fairfield,
Iowa

Call Our Customer Care Line:
(866) 613.1911 for details!
October
18
Incident Dispatcher
Scenario Day
Fairfield,
Iowa

Call Our Customer Care Line:
(866) 613.1911 for details!
October
27-29
2008 APCO
Atlantic Chapter Conference
-The First 15 Seconds...
-Incident Dispatcher Overview

Whitefield,
New Hampshire
Breakout
 Sessions
Conference
Information
October
30
Managing
Crisis Callers
Portsmouth,
New Hampshire
$125
October
31
Fire
Communications
Portsmouth,
New Hampshire
$125
November
3

Refresher Building Blocks:
-Customer Service Refresher
-Managing 9-1-1 Stress
-High-Risk Callers
-Dispatchers in Disaster

Kearneysville,
West Virginia
$125
November
4-5
Communications Training Officer
(2-Day Refresher)
Kearneysville,
West Virginia
$249
November
6-7
Incident Dispatcher
(Tactical) (2 Day Class)
Oak Brook,
Illinois
$220
November
10-11
Incident Dispatcher
(Tactical) (2 Day Class)
Willoughby,
Ohio
$220
November
11

FC911 Online:
'Fire Communications'
(4 week class)

$179
November
13


Refresher Building Blocks:
-Fire Communications
-Homeland Security
-Effective Calltaking
-9-1-1 Ethics and Liability

Portsmouth,
New Hampshire
$125
November
14


Refresher Building Blocks:
-Managing Crisis Callers
-Incident Dispatch Overview
-Kids in Crisis
-Domestic Violence

Portsmouth,
New Hampshire
$125
November
17
Managing
 Crisis Callers
Chardon,
Ohio
$125
November
18

Refresher Building Blocks:
-Fire Communications
-Customer Service

Chardon,
Ohio
$125
December
8-9
Incident Dispatcher
(All Risk/All Hazard)
 (2 Day Class)
Melbourne,
Florida
$220
December
15
Crisis
Negotiations
Portsmouth,
New Hampshire
$125
December
16
9-1-1
Ethics and Liability

Portsmouth,
New Hampshire
$125
December
19
Northern California
 APCO Conference
San Ramon,
California
Breakout
Sessions
Conference
Information
January
12, 2009
Advanced
Fire Communications
Hampton,
New Hampshire
$125
January
13, 2009

Refresher Building Blocks:
-Call Taking Skills
- Managing Crisis Callers
-Managing 9-1-1 Stress
- Customer Service

Hampton,
New Hampshire
$125


...Don't see your class listed?  We have others under private contract, classes that may be already filled,
or it may not have been placed on our schedule as yet. 
Feel free to call our FC911 Customer Care Line at (866) 613.1911 if you have any questions!  Thanks for asking!
 

First Contact 9-1-1, LLC
080408 revision



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