2013 Training and Conference Schedule


Date Class Location Tuition  How to Register
May
9
 Dispatcher Refresher Training
- Managing Crisis Callers
- Customer Service
- The Dispatcher's Role in
 Active Shooter Events		 Mason City,
Iowa
 $100
May
9
 Dispatcher Refresher Training
-Customer Service
-Managing 9-1-1 Stress
 Spokane,
Washington
 0700-1030 Customer Service
1130-1430 Crisis Callers
1530-1900 Customer Service
 Contact Scott Jenkins:
(509) 532.8959
May
10
 Dispatcher Refresher Training
-Customer Service
-Managing 9-1-1 Stress		 Spokane,
Washington
 0700-1030 Crisis Callers
1130-1430 Customer Service
1530-1900 Crisis Callers
 Contact Scott Jenkins:
(509) 532.8959
May
14
 Dispatcher Refresher Training
- Managing 9-1-1 Stress
- Fire Communications
- The Dispatcher's Role in
 Active Shooter Events
 Bedford,
Iowa
 $100
May
28-29
 Incident Dispatcher (Tactical)
(Two-Day Class)
 Schertz,
Texas
 $269
June
6
 Dispatcher Refresher Training
- Managing 9-1-1 Stress
- Fire Communications
- The Dispatcher's Role in
Active Shooter Events		 Red Oak,
 Iowa
 $100
June
11
 9-1-1 Ethics and Liability
 Salem,
Oregon
 DPSST Dispatcher
 Academy
 Contact Marie Longworth:
(541) 682.2791
June
12
Richard Behr presents:
'Under the Headset:  Managing Dispatcher Stress'
 Bakersfield,
California
 California CLETS Users Group
(CCUG) Quarterly Meeting
Central Region
 Contact Nan Pennock:
(805) 473.5100
June
13
 Customer Service
 Salem,
Oregon		 DPSST Dispatcher
 Academy
 Contact Marie Longworth:
(541) 682.2791
June
17-18
 Communications Training Officer
(Two-Day Class)
 Lufkin,
Texas
 $269
June
15-20
 2013 National NENA Conference
 Charlotte,
North Carolina
Conference Information
June
21
 Dispatcher Refresher Training
- Managing 9-1-1 Stress
- Fire Communications
- The Dispatcher's Role in
Active Shooter Events
 Red Oak,
Iowa
 $100
 Rescheduled for June 6th
June
26-27
 Incident Dispatcher (All Risk / All Hazard)
(Two-Day Class)
 Montrose,
Pennsylvania
 $269
June
28
 Incident Dispatcher Scenario Day
 Montrose,
Pennsylvania		 Free...If you're an
 Incident Dispatcher,
come play with us!
August
16-21
 2013 National APCO Conference
 Anaheim,
California
Conference Information
August
27
 The Dispatcher's Role in
Active Shooter Events		 Bemidji,
Minnesota
 $169
August
28
 The Dispatcher's Role in
Active Shooter Events		 Bemidji,
Minnesota		 $169
October
16
 Managing 9-1-1 Stress
 Pontiac,
Michigan
 Oakland 9-1-1
Dispatcher Academy		 Contact Mary Griffin:
 (248) 232-4220
October
17
 9-1-1 Liability and Ethics
 Pontiac,
Michigan		 Oakland 9-1-1
Dispatcher Academy		 Contact Mary Griffin:
 (248) 232-4220
October
22
 Handling Suicidal/Despondent Callers
 Pontiac,
Michigan		 Oakland 9-1-1
Dispatcher Academy		 Contact Mary Griffin:
 (248) 232-4220


...Don't see your class listed?  We have others under private contract, classes that may be already filled,
or it may not have been placed on our schedule as yet. 
Feel free to call our FC911 Customer Care Line at (866) 613.1911 if you have any questions...Thanks for asking!
 

First Contact 9-1-1, LLC
     051013 revision



         Home