2014 Training and Conference Schedule


Date Class Location Tuition  How to Register
November
6
Dispatcher Refresher Training:
- School Violence
- Active Shooter Incidents
- Domestic Violence Call Handling
- Suicidal Caller Call Handling
Springfield,
Illinois
Free to
Region 5 Dispatchers!
Contact Vickie DeFord:
(217) 452.7187
November
7
Dispatcher Refresher Training:
- 9-1-1 Ethics and Liability
- Call Classification/Prioritization
- Active Listening Principles
- Multitasking Skills
Springfield,
Illinois
Free to
Region 5 Dispatchers!
Contact Vickie DeFord:
(217) 452.7187
November
10
Dispatcher Refresher Training:
- Crisis Communications

- 9-1-1 Ethics and Liability

- Customer Service
- Active Shooter Events

Lemont Furnance,
Pennsylvania
Sponsored by
PA APCO

Contact Cindy Dietz:
(717) 840.2911
cadietz@ycdes.org

November
12
Dispatcher Refresher Training:
- Crisis Communications

- 9-1-1 Ethics and Liability

- Customer Service
- Active Shooter Events

York,
Pennsylvania
Sponsored by
PA APCO
Contact Cindy Dietz:
(717) 840.2911
cadietz@ycdes.org
November
14
Dispatcher Refresher Training:
-Crisis Communications

-9-1-1 Ethics and Liability

-Customer Service
-Active Shooter Events

Jessup,
Pennsylvania
Sponsored by
PA APCO
Contact Cindy Dietz:
(717) 840.2911
cadietz@ycdes.org
November
17
9-1-1 Ethics and Liability
Salem,
New Hampshire
$169
November
18
Dispatcher Refresher Training:
-Building a Quality Assurance Program

-Conflict Management within the 9-1-1 Center

-Violent Crimes/Home Invasion
-Carjacking Incidents/Handling Bomb Threats

Salem,
New Hampshire
$169


...Don't see your class listed?  We have others under private contract, classes that may be already filled,
or it may not have been placed on our schedule as yet. 
Feel free to call our FC911 Customer Care Line at (866) 613.1911 if you have any questions...Thanks for asking!
 

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