2008-2009 Training and Conference Schedule

Date	Class	Location	Tuition	How to Register
August 3-7	2008 APCO International Conference -Suicide by COP -Battle Tactics for  New Supervisors -Facebook and Thumb Drives: Training the Next Generation	Kansas City, Missouri	Breakout Sessions	Conference Information
August 6	FC911 Online: 'Customer Service  in the Dispatch Center' (4 week class)		$179	Call Our Customer Care Line: (866) 613.1911 for details!
August 25-29	40-hour NAED  Basic Telecommunicator Course	Elk River, Minnesota	$495
August 25-27	2008 Texas NENA  Annual Conference -Facebook and Thumb Drives: Training the Next Generation -9-1-1:Text-to-Landline	Austin, Texas	Breakout Sessions	Conference Information
September 3	FC911 Online: 'Customer Service  in the Dispatch Center' (4 week class)		$179
September 8	Crisis Negotiations	Lake Placid, New York	$125
September 9	Kids in Crisis: Protecting Our Future -- 9-1-1 Ethics and Liability	Lake Placid, New York	$125
September 9-10	Incident Dispatcher (Tactical) (2 Day Class)	Arkansas City, Kansas	$220
September 11	Incident Dispach Scenario Day	Arkansas City, Kansas	Free	Call Our Customer Care Line: (866) 613.1911 for details!
September 15	Refresher Building Blocks: -Customer Service -Stress Management -Managing Crisis Callers -Active Shooter/IARD	West Bath, Maine	$125
September 16	Refresher Building Blocks: -Incident Dispatcher Overview -Fire Communications -Dispatchers in Disaster -Working with the Media	West Bath, Maine	$125
September 22-24	2008 Alaska Symposium  for Emergency Communications	Anchorage, Alaska	Breakout Sessions	Conference Information
September 27-28	Incident Dispatcher (All Risk/All Hazard) (2 Day Class)	Montrose, Pennsylvania	$220
September 29-30	Incident Dispatcher (All Risk/All Hazard) (2 Day Class)	Grand Junction, Colorado	$220
September 29-30	Incident Dispatcher (All Risk/All Hazard)  (2 Day Class)	Portsmouth, New Hampshire	$220
October 1	Incident Dispatch Scenario Day	Grand Junction, Colorado	Free	Call Our Customer Care Line: (866) 613.1911 for details!
October 1	Managing Crisis Callers/ Domestic Violence	Goffstown, New Hampshire	$125
October 2	Kids in Crisis/ Homeland Security	Goffstown, New Hampshire	$125
October 2	Managing Crisis Callers	Gurnee, Illinois	$125
October 3	1-Day Dispatch Supervisor's Workshop	Gurnee, Illinois	$125
October 6-7	Incident Dispatcher (All Risk/All Hazard)  (2 Day Class)	Lake Placid, New York	$220
October 6	Refresher Building Blocks: -Active Listening Principles -Dispatchers in Disaster -Managing Crisis Callers -School Violence	Hayward, Wisconsin	$125
October 7	Refresher Building Blocks: -High Risk Calls -Domestic Violence -Kids in Crisis -Active Shooter/IARD	Hayward, Wisconsin	$125
October 8-10	Communications Training Officer  (3 Day Class)	Pendleton, Oregon	$249
October 14	Refresher Building Blocks: -9-1-1 Ethics and Liability -Homeland Security -Active Shooter/IARD	Green Bay, Wisconsin	$125
October 15	Refresher Building Blocks: -9-1-1 Ethics and Liability -Homeland Security -Active Shooter/IARD	Green Bay, Wisconsin	$125
October 15-17	Communications Training Officer (3 Day Class)	Belton, Texas	$249
October 16-17	Incident Dispatcher (2 Day Class)	Fairfield, Iowa		Call Our Customer Care Line: (866) 613.1911 for details!
October 18	Incident Dispatcher Scenario Day	Fairfield, Iowa		Call Our Customer Care Line: (866) 613.1911 for details!
October 27-29	2008 APCO Atlantic Chapter Conference -The First 15 Seconds... -Incident Dispatcher Overview	Whitefield, New Hampshire	Breakout  Sessions	Conference Information
October 30	Managing Crisis Callers	Portsmouth, New Hampshire	$125
October 31	Fire Communications	Portsmouth, New Hampshire	$125
November 3	Refresher Building Blocks: -Customer Service Refresher -Managing 9-1-1 Stress -High-Risk Callers -Dispatchers in Disaster	Kearneysville, West Virginia	$125
November 4-5	Communications Training Officer (2-Day Refresher)	Kearneysville, West Virginia	$249
November 6-7	Incident Dispatcher (Tactical) (2 Day Class)	Oak Brook, Illinois	$220
November 10-11	Incident Dispatcher (Tactical) (2 Day Class)	Willoughby, Ohio	$220
November 11	FC911 Online: 'Fire Communications' (4 week class)		$179
November 13	Refresher Building Blocks: -Fire Communications -Homeland Security -Effective Calltaking -9-1-1 Ethics and Liability	Portsmouth, New Hampshire	$125
November 14	Refresher Building Blocks: -Managing Crisis Callers -Incident Dispatch Overview -Kids in Crisis -Domestic Violence	Portsmouth, New Hampshire	$125
November 17	Managing  Crisis Callers	Chardon, Ohio	$125
November 18	Refresher Building Blocks: -Fire Communications -Customer Service	Chardon, Ohio	$125
December 8-9	Incident Dispatcher (All Risk/All Hazard)  (2 Day Class)	Melbourne, Florida	$220
December 15	Crisis Negotiations	Portsmouth, New Hampshire	$125
December 16	9-1-1 Ethics and Liability	Portsmouth, New Hampshire	$125
December 19	Northern California  APCO Conference	San Ramon, California	Breakout Sessions	Conference Information
January 12, 2009	Advanced Fire Communications	Hampton, New Hampshire	$125
January 13, 2009	Refresher Building Blocks: -Call Taking Skills - Managing Crisis Callers -Managing 9-1-1 Stress - Customer Service	Hampton, New Hampshire	$125

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