The Dispatcher's Role in Crisis Negotiations
Calltakers and
Dispatchers are frequently confronted by the need for Crisis
Negotiations. The Incident may involve:
- A Hostage
Situation;
- A
Barricaded Subject;
- A Suicidal
Caller, or
- A possible
"Suicide by COP" Scenario
Developed by a 9-1-1
Telecommunicator who is also a certiified Hostage Negotiator, this
class will show Telecommunicators how to 'buy time' on the landline
with a Caller until officers can arrive, either on the scene or to take
over the call. We'll show you:
- Proper documentation Techniques
- Deadlines and Threats (what do they REALLY mean?)
- The value of Active Listening
Techniques
- Gaining Valuable
Intelliganece from the Calle
- The Two things that Suicidal
Callers want
- Red Flags to Avoid
- Signs of a Suicide by COP
type Scenario
We'll use real-life scenarios to
sharpen your skills, and even do role-play that will help you remember
the valuable techniques you've learned.
Contact our Customer
Care Line at (866)
613-1911
so we may schedule a class in your area!
.
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