Communications Training Officer

Being a Communications Training Officer (CTO) is one of the hardest occupations ever devised.
There’s plenty of overtime, little reward, and the chances of graduating a new trainee rely on factors
that are often not in your direct control.

How can you be the best Trainer possible?  How does your documentation rate?  Good, fair, or...?
What’s the difference between ‘Acceptable’ performance and behavior that ‘Needs Improvement’?
Our class, taught over a 24 hour period, will give your team members plenty of time to practice
their skills in a learning environment.  We'll have role-playing exercises, simulations and group
discussion to cover the critical areas that CTO's NEED to know!


Topics covered will include:

Goals of CTO training
Role of the CTO within an agency
The CTO as a Role Model
Adult Learning Principles
Understanding the adult learner
Evaluating Skills and Performance
Use of trainee feedback
Keeping 'The Boss' in the Training Cycle
Standardized Evaluation Guidelines (SEGs)
The proper use of Daily Observation Reports (DORs)
Coaching/mentoring techniques
Vicarious Liability

Our CTO Instructors can help you sort our your training issues with a systematic approach
to dispatcher training.  Whether its a large or small department, police, fire or consolidated Center,
our proven training formulas can help your agency recruit, train and retain better dispatchers!

Contact our Customer Care Line at (866) 613-1911 for more information.



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