Most dispatchers wonder about ‘The Call’, that specific call that will require all of their dispatching skills to make a difference.  Whether it's a call of domestic violence, a possible suicidal caller, a hostage taker, or a possible Suicide by Cop detail, that call will utilize all of your skills and experience.  This powerful class will show how how to de-escalate a crisis caller from a state of anxiety to a relative state of calmness.

We’ll practice the use of ‘Active Listening Techniques’ developed by the FBI’s Hostage Rescue Team.  Explain what to talk about with a crisis caller, to calm them down while gaining valuable reponder information.  We’ll show you great questions to ask a caller to get the information your responders will need.  And, we’ll show you how to gain trust and rapport with anyone caught in a moment of crisis.

This class gives you what you need: RESULTS.  This class works.  This class can help you make a difference in someone’s life.  Register today!

Call our Customer Care Line at (866) 613-1911 for more information.