Refresher Building Blocks

If it's been a while since you've had some Dispatch Refresher training for yout team,
First Contact 9-1-1 has made it easy for you to schedule quality training in a short
amount of time!

We've taken many of the hot topics that telecommunicators want and need, and
distilled them into two-hour blocks.  Pick four of the Refresher Building Blocks
for a one-day refresher class, or eight Building Blocks to assemble a two-day refresher class.

Choose the Refresher Building Blocks you Need:

• Basic Calltaking
• Call classification and Proiritization
• Customer Service Skills
• Interpersonal Communications
  
• Effectice Telephone Skills
• Managing Crisis Callers
• Active Listening Principles
• Incident Command System and NIMS
  
• Stress Management
• Fire Communications
• Handling Alarm Calls
  
• Homeland Security
• School Violence
  
• Disaster Dispatching
  
• Hazardous Materials
• Workplace Violence
  
• High-Risk Calls
• Ethics and Liability
• Domestic Violence
• Working with the Media
  
• Missing Children and Adults
• Incident Dispatch Overview
• Active Shooter Incidents

To begin your own Refresher Building Block class, call  our FC911 Customer Care
Line at (866) 613.1911 for more information!

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