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Thanks for visiting
the First Contact 9-1-1 website. We realize you may have
many questions, and we'll try to help answer them for you. Please take
a moment to go over our Frequently Asked
Questions page...
First, we'd like to
know a little about you, your agency, and you specific training
needs. That usually begins with a telephone call to our Customer
Care Line. Many 9-1-1 Centers know that they need (and want) the
best training possible, but how do they begin? Here, we'll
ask you what your needs may be, so we may suggest training solutions
that will help your agency gain the best possible results .
This isn't cookie-cutter; we know as Public Safety professionals
ourselves that
different Centers have different needs.
After we've
suggested possible training solutions, we'll send you a First Contact
9-1-1 Host
Pack. (You may also download the Host Pack
from this page and fax it back to us). This helps us know some
specifics about your
agency, the training solutions you desire, and the dates that you'd
like to schedule for the upcoming classes. We'll use that
information to help in the
registration process, and to design a Class Confirmation Letter
specific for your class, including a map and directions to the
classroom.
As a host we
generally require from you: a PowerPoint type projector, a classroom
setting with tables and chairs, and some snacks in the morning. That's
it!
We'll begin taking
registrations for the class, and will send class informational
bulletins
to other Centers near you that may also be interested in attending the
class.
About two weeks
before the class date, we'll call you to see if you have any additional
questions, and to give you any updated class information that we may
have. A box will shortly arrive that will contain our class
Handouts, Enrollment Forms, Evaluations and Certificates. There's
nothing you need to do, other than to give the box a good home until we
arrive.
When we arrive in
your community, we'll 'run the route' to your training location, and
we'll check-in with you to let you know that we've arrived.
After we've
completed the class, we'll be happy to share our Class Evaluations with
you, and we'll continue to follow-up with you to ensure that you're
pleased
with the results.
To see if we may
meet your individual training needs, contact our Customer
Care Line at
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